Patrick Kern is Head of Sales Engineering & Consulting at Avaya in Germany. He has been working in the IT & Communication business in various management roles since 1996 and brings his experience and values to the projects.
The tasks of his architects, consultants and client principals start at an early stage of the project. His team takes time to understand client goals and hurdles, and delivers agile projects and technology solutions that demonstrably improve client operations and success. The key is to reduce complex IT architecture and technology to the best possible user experience, enabling a new way of communicating with customers.